Contact

Table of Contents

• Submit an issue
  • Issue Categories
  • Bug Reporting Guidelines
• Chat with us
  • Chat Support Hours
• E-mail us
• Subscribe to our mailing list

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Submit an issue

We encourage users to use the issue tracker on GitHub.

Issue Categories

To assist you in submitting issues, two templates with prefilled sections to guide you are available:

• 🐛 Report a bug - Tell us if something is broken or needs attention
• 🙋 Request a feature - Suggest an improvement, tell about your idea

Bug Reporting Guidelines

We strongly encourage you to provide the following information when filing for a bug (as suggested in the template):

• Describe the bug A clear and concise description of what the bug is.

• To Reproduce Steps to reproduce the behavior, e.g.:

  1. V-pipe configuration file used
  2. Samples TSV file used
  3. Commands executed .vpipe --core 4 …
  4. See error

• Expected behavior A clear and concise description of what you expected to happen.

• Screenshots If applicable, add screenshots or copy-paste error logs to help explain your problem.

• Desktop
  • OS used
  • Version of V-pipe
• Additional context Add any other context about the problem here.

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Chat with us

Chat on gitter, also accessible over matrix from your favorite client.

Chat Support Hours

• The dev team is situated in the central European timezone

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E-mail us

For further inquiries, you can also contact the V-pipe Dev Team v-pipe@bsse.ethz.ch.

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Subscribe to our mailing list

A mailing list for V-pipe users has also been setup. You can subscribe here.